Cancellation, Return and Refund Policy

1. Purpose

This Cancellation, Return and Refund Policy explains how cancellations, order rejection, rental returns, refunds and deposit refunds are handled for Techflu's B2C rental services.

This Policy should be read with Techflu's Terms and Conditions, Privacy Policy, Rental Agreement, Security Deposit and Damage Policy and KYC Consent Notice.

2. Order Payment Structure

For B2C rentals, the customer may be required to pay:

• Refundable security deposit equal to two months' rent.
• First month's rent, if collected before delivery or handover.
• Applicable taxes.
• Delivery, setup or service charges, if applicable.

The refundable security deposit is not rent and is not automatically adjusted against monthly rent.

3. Cancellation Before KYC Submission

If the customer cancels the order after payment but before submitting KYC documents, Techflu may cancel the order and refund the refundable security deposit and any collected rent after deducting only disclosed, lawful and applicable charges, if any.

4. Cancellation During KYC Review

If the customer cancels the order while KYC is under review, Techflu may process the cancellation after checking payment status, document submission status and internal risk flags. If the device has not been delivered, the refundable security deposit and any collected rent will be refunded after deducting only disclosed, lawful and applicable charges, if any.

5. KYC Rejection by Techflu

If Techflu rejects the KYC or order before delivery, the customer will be informed of the reason where appropriate. Techflu may allow the customer to re-upload documents within a stated period.

If the order is finally rejected before delivery, Techflu will refund the refundable security deposit and any collected rent, subject to lawful deductions only where applicable.

If rejection is due to suspected fraud, forged documents, impersonation, misuse, non-cooperation or unlawful activity, Techflu may hold the refund temporarily for internal review or lawful action.

6. Cancellation by Techflu

Techflu may cancel an order before delivery due to:

• Failed KYC.
• Failed payment verification.
• Unserviceable delivery address.
• Stock unavailability.
• Internal risk review failure.
• Incorrect pricing or technical error.
• Suspicion of fraud or misuse.
• Customer non-cooperation.

If cancellation is not due to customer fraud or misconduct and the device has not been delivered, Techflu will refund the refundable security deposit and any collected rent.

7. Cancellation After Approval but Before Delivery

If the customer cancels after KYC approval but before delivery, Techflu may deduct disclosed administrative, payment gateway, delivery preparation or cancellation charges, if applicable. Any balance refundable amount will be processed within the stated timeline.

8. Cancellation After Delivery

Once the device has been delivered and accepted, the order becomes an active rental. Cancellation after delivery will be treated as an early return or rental closure and will be governed by the Rental Agreement, Security Deposit and Damage Policy and this Policy.

9. Early Return by Customer

The customer may request early return through the dashboard or customer support. Early return is subject to minimum rental period (if applicable), clearance of unpaid rent, return of device and accessories, device inspection, damage or missing accessory assessment and settlement of outstanding dues.

Techflu may not refund rent already charged for a completed billing period unless expressly stated in the order terms or approved by Techflu.

10. Return Process

To return a rented device, the customer must:

• Raise a return request.
• Confirm pickup address and preferred time.
• Return the device, charger, accessories, bag, invoice copies or other items originally provided.
• Cooperate with pickup and inspection.
• Clear unpaid rent or charges, if any.

Techflu may capture return photos, device condition images and pickup confirmation records.

11. Refundable Security Deposit Refund

The refundable security deposit will be processed only after:

• Device and accessories are returned.
• Physical and technical inspection is completed.
• Unpaid rent, late fees or other charges are settled.
• Damage, loss or missing item deductions are calculated.
• Account closure is approved internally.

12. Deposit Deductions

Techflu may deduct from the refundable security deposit for:

• Unpaid rent.
• Late payment charges.
• Device damage beyond normal wear and tear.
• Missing charger, accessories or parts.
• Liquid damage.
• Physical breakage.
• Loss or theft.
• Unauthorised repair or tampering.
• Recovery costs.
• Breach of rental terms.

If the deposit is insufficient, the customer must pay the balance.

13. Refund Method

Refunds will usually be processed to the original payment method. Techflu may request bank details or alternative legally permitted refund details if the original payment method is unavailable.

14. No Cash Refund

Unless expressly approved by Techflu, refunds will not be made in cash.

15. Refund Delays

Refunds may be delayed due to:

• Incorrect bank/payment details.
• Payment gateway delays.
• Pending inspection.
• Pending unpaid rent.
• Damage dispute.
• Fraud review.
• Legal or regulatory hold.

16. Contact

For cancellation, return or refund support, contact us at support@techflu.net.