Security Deposit and Damage Policy

1. Purpose

This Policy explains how Techflu collects, holds, adjusts and refunds refundable security deposits and how damage, loss, theft or missing accessories are assessed.

2. Refundable Security Deposit

For B2C rentals, the customer must pay a refundable security deposit equal to two months' rent, unless a different amount is shown at checkout.

The deposit is collected to protect Techflu against:

• Unpaid rent.
• Device damage.
• Device loss or theft.
• Missing accessories.
• Late returns.
• Unauthorised use.
• Tampering or unauthorised repair.
• Recovery costs.
• Breach of rental terms.

3. Deposit Is Not Rent

The refundable security deposit is not monthly rent. It will not be automatically adjusted against monthly rental invoices unless Techflu approves such adjustment in writing or under a specific policy.

Monthly rent must be paid separately on the applicable due date.

4. Deposit Collection

The deposit may be collected at checkout before KYC review. Payment of deposit does not guarantee order approval or delivery.

If the order is rejected before delivery, the deposit will be refunded as per the Cancellation, Return and Refund Policy.

5. Deposit Refund

The deposit will be refunded after:

• Return of the rented device.
• Return of all accessories.
• Physical inspection.
• Technical inspection.
• Confirmation of no unpaid rent.
• Confirmation of no damage beyond normal wear and tear.
• Internal closure approval.

6. Normal Wear and Tear

Normal wear and tear means minor signs of ordinary use that do not affect device functionality, safety, resale value or future rental use.

Examples may include:

• Minor surface marks.
• Light keyboard wear.
• Minor usage marks on casing.
• Normal battery degradation from standard use.

Normal wear and tear will not usually result in deposit deduction.

7. Chargeable Damage

The customer may be charged for damage beyond normal wear and tear, including:

• Cracked screen.
• Broken hinges.
• Broken keyboard or touchpad.
• Liquid damage.
• Burn marks.
• Major dents.
• Motherboard damage caused by misuse.
• Broken ports.
• Missing keys.
• Charger, adapter or cable damage.
• Software tampering.
• Removal of asset tags.
• Unauthorised repairs.
• BIOS, firmware or security tampering.
• Damage caused by dropping, mishandling or improper storage.

8. Missing Accessories

The customer must return all accessories provided at delivery, including:

• Charger, adapter and cable.
• Laptop bag, if provided.
• Mouse, keyboard or other peripherals, if provided.
• Any labelled accessory or part.

Missing accessories may be deducted from the deposit at replacement cost or as per Techflu's internal damage matrix.

9. Loss or Theft

If the device is lost or stolen, the customer must immediately inform Techflu and cooperate with recovery, police complaint, insurance or legal process.

The customer may be liable for:

• Replacement cost of device.
• Missing accessories.
• Unpaid rent.
• Recovery costs.
• Legal costs, if applicable.

10. Unpaid Rent and Late Fees

Techflu may adjust unpaid rent, late fees or overdue charges from the refundable security deposit. If the deposit is insufficient, the customer must pay the remaining balance.

11. Inspection Process

At return, Techflu may conduct physical inspection, technical inspection, serial number verification, accessory count, device condition photography, functionality check, damage report and internal approval.

The customer may request a summary of deductions, if any.

12. Damage Assessment

Damage charges should be reasonable and based on repair estimate, replacement cost, authorised technician assessment, market value, part cost, labour cost and device condition before delivery and at return.

13. Customer Dispute

If the customer disputes a deduction, the customer may raise a support ticket within the prescribed number of days of receiving the deduction summary. Techflu will review the dispute and respond within a reasonable time.

14. No Excessive Penalties

Techflu ensures that deposit deductions and damage charges are fair, reasonable, evidence-based and proportionate.

15. Contact

For any questions about this policy, contact us at support@techflu.net.